Shipping policy

Please review our Shipping & Pickup Policy before placing your order. Grand South currently offers pickup only. We do not offer home delivery or shipping.

1. Pickup Only

All orders must be collected in person from our designated pickup location. Customers are responsible for arranging their own pickup.

2. Pre-Order & Pickup Timeline

For our special combo offers & Single Products, the following pickup timelines apply:

  • Pre-Orders: All pre-orders placed by October 25, 2026, will be available for pickup on October 25, 2026.

  • Orders After October 25: Orders placed after October 25, 2026, will be ready for pickup from November 2 to 7.

  • Last Date to Order:

    • November 3, 2026. Combo orders will not be accepted after this date.

    • November 7, 2026. Single Products orders will not be accepted after this date.

3. Pickup Deadline

Orders for the applicable products can be held until November 7, 2026. Customers must collect their orders by this date.

4. Cancellations & Additional Orders

  • Cancellations: Orders cannot be cancelled once placed.

  • Additional Orders: Customers can place additional orders or request additions to an existing order by contacting our team. All additions are subject to product availability and confirmation by our team.

5. Missed Pickup

Customers are responsible for collecting their orders within the specified pickup period. Orders must be collected by the applicable deadline. Failure to collect an order does not automatically qualify the customer for a refund.

If you anticipate a delay in collecting your order, please contact us as soon as possible.

6. Contact Us

For questions about your order or pickup arrangements, please contact us:

Thank you for choosing Grand South. We appreciate your support and look forward to serving you!