Refund policy

Please review our refund and return policy before placing your order.

1. Order Cancellations

Once an order is placed, cancellations are not accepted. Please review your order details carefully before completing your purchase.

2. Refunds

As our products are freshly prepared food items, refunds are generally not available for change of mind, incorrect orders placed by customers, or failure to collect an order within the specified pickup period.

However, if you receive an incorrect item, please contact us. We will review the issue and determine an appropriate resolution.

3. Returns & Exchanges

Due to the nature of our food products, we do not accept returns or exchanges after pickup.

If you receive an incorrect or damaged product, please contact us as soon as possible so we can review the issue.

4. Reporting an Issue

If you experience a problem with your order:

  • Contact us as soon as possible after pickup.

  • Provide your order number and a description of the issue.

  • Include clear photographs where relevant.

Our team will review your concern and communicate the next steps.

5. Missed Pickup

Customers are responsible for collecting their orders within the specified pickup period. Failure to collect an order by the applicable deadline does not automatically qualify the customer for a refund.

6. Contact Us

For questions or concerns about refunds or returns, please contact us:

Thank you for choosing Grand South. Your trust and satisfaction matter to us.